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Description

Federal Trade Commission ensures the smooth operation of our free market system, the FTC enforces federal consumer protection laws that prevent fraud, deception and unfair business practices.

Department of Consumer Protection - Their mission is to ensure a fair and equitable marketplace, safe products and services for consumers in the industries that they license, regulate and enforce.

Better Business Bureau - The Better Business Bureau is a public service organization providing business reliability reports, charity reports, and purchase and protection tips to the public.

FirstGov for Consumers - US federal government consumer information gateway. Find federal government resources on food, product safety, health, financial services, and other consumer topics.

Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of serious injury or death from more than 15,000 types of consumer products under the agency's jurisdiction.

Consumer Financial Rights are protected by federal and state laws and regulations covering many services offered by financial institutions.

FDIC Consumer Affairs - Congress requires that the FDIC receive, track, investigate, and respond to consumer complaints of unfair or deceptive practices by financial institutions.

Air Travel Problems & Complaints the Aviation Consumer Protection Division verifies compliance with DOT's aviation consumer protection requirements while also providing guidance to the industry and members of the public on consumer protection matters.

Consumer Reports.Org - published by Consumers Union, an expert, independent nonprofit organization whose mission is to work for a fair, just, and safe marketplace.

State Attorney Generals - Full listing and contact information of attorney general offices in your state.

Total Recall - See My Search data-base access to consumer product recalls. Data-bases include Vehichles, Products, Medications and more.

Top 10 Dot Cons Using complaints to Consumer Sentinel, a consumer fraud database, as their guide, law enforcement officials have identified the top 10 dot cons facing consumers who surf the Internet, as well as many of the fraudsters behind them.


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See also:


  • Abby's Guide - Buying guides with tips and advice. Also has forums where people can post their experiences and degrees of satisfaction with products they have purchased.
  • AskAnOwner.com - Real people who can answer questions about products and services.
  • BestStuff.com - A network of reporters, authors, and industry experts offering reviews of new products.
  • Canadian Consumer Information - Consumer information guides covering a variety of topics including children, consumer products and services, environment, food, health, housing and finance.
  • ConsumerReview.com - Consumer-generated product reviews, ratings, prices for brands and models.
  • Consumers' Checkbook - This independent, non-profit consumer authority provides articles and ratings for local services in the United States.
  • ConsumerSearch.com - Database of categorized consumer product reviews from a variety of news and trade publications. For each product, it ranks and describes all reviews, provides a full story of expert analysis, and lists top rated products by category.
  • EConsumer.gov - Provides information on consumer protection laws in thirteen countries and offers consumers a way to file complaints online.
  • EnerGuide - Produced by the Canadian government's Office of Energy Efficiency, rates home appliances for cost of operation and gives tips and advice.
  • Epinions - Consumer-generated reviews, buying tips and advice, ratings, price information, and searchable in a variety of ways from price to product type.
  • ePublic Eye - Monitors e-businesses for reliability, privacy and customer satisfaction. Offers a directory of registered safe shopping web sites, streaming audio consumer alerts and the Safe Shopping Radio Network.
  • Federal Consumer Information Center - Provides a library of consumer interest publications on a variety of topics. A service of the U.S. General Services Administration.
  • Federation of American Consumers and Travelers (FACT) - A national consumer organization offering benefits, discounts, and programs for consumers and travelers. Offers subscription based articles on cost saving health care benefits, scholarships, grants, and non-partisan political reports.
  • FirstGov - Official web portal of the US government. Contains comprehensive information on government resources, services and forms for citizens, businesses and government.
  • Going Shopping? Go Global: A Guide for E-Consumers - A consumer guide offering information on online shopping, especially from retailers outside the United States.
  • Goldfish Guides - Consumer product guide offering impartial reviews and expert guidance.
  • Ineed2know.org - An independent, not-for-profit service providing articles and tips about products and services.
  • InfoChoice - Offers a family of websites focused on providing consumer information and reviews for products and services from the banking, investment, telecommunications, insurance and travel industries in Australia.
  • InfoFAQ - Questions and answers about buying products and services over the Internet.
  • InstructionSheets.com - Includes alphabetical list of manufacturers with links to their sites and list of product instruction manuals offered for download.
  • JD Power Information Center - Using consumer satisfaction data collected, this site provides consumers information to help them in their buying decisions.
  • LiveManuals - A cost-free service allowing consumers to search through thousands of continuously-updated support files for most any breakable product.
  • Make Life Easy - An analytical shopping tool for consumers and businesses. Users can create smart shopping lists and personal consumer reports to make skilled purchase decisions.
  • MarketMarks - A consumer driven website rating service.
  • Master Me Meter - Life calculators and tools for career, family, and work.
  • MouthShut.com - Consumers research, compare, and review products and services.
  • Moving Company Guide - Covering choosing a moving company, insurance, checklists, and tips.
  • Outcrier.com - Allows consumers to rate and review services provided by e-tailers and vendors. Also offers savings through coupon codes, deals and specials.
  • RateItAll - Includes contributed reviews of products, people, and travel destinations.
  • Ratings.net - Providing consumer driven ratings, reviews, reports and links for products.
  • ReviewCentre.com - UK hosted UK product reviews contributed unfiltered by consumers. Rankings and "best" are based on consumer reviews.
  • Send Me Surveys - Take part in surveys online. Reviews and lists reputable research companies that conduct surveys, focus groups and product sampling.
  • SurfRate - User reviews of online businesses.
  • Virtual Reference - Extensive database on consumer information from Duke University Libraries.
  • Welsh Consumer Council - Details of current projects, staff and publications, with advice, help and articles on a variety of consumer topics.
  • You-Review Network - Consumer product evaluation and review site.

Consumer Protection Lawyers and Law Firms


  • Alexander Law Firm - Law firm with offices in San Jose, San Francisco and New York representing clients nationwide for consumer and injury class actions.
  • Barrack, Rodos & Bacine - Representing investors in class and derivative actions from offices in Pennsylvania, New Jersey, New York, and California.
  • Barrett Law Office - Law firm with offices in Nashville and Lexington, MS representing consumers and businesses in class action, consumer protection and antitrust litigation.
  • Burdman Law Group - Construction defects attorneys representing homeowners and homeowner associations in construction defect matters in California, Nevada and Arizona.
  • Gene Locks - Personal injury and consumer protection firm with offices in New York, New Jersey and Pennsylvania.
  • Jones, Verras & Freiberg, LLC. - Emphasizing class action and toxic tort litigation from offices in New Orleans and Tampa.
  • Kimmel & Silverman, PC - Firm with offices in Pennsylvania, New Jersey, Maryland, Massachusetts, and Delaware, offering representation in lemon law, breach of warranty, and automobile dealer fraud cases.
  • Klayman & Toskes, PA - Securities litigation firm with an emphasis on the rights and remedies of the individual. Florida, New York, California.
  • Kline & Specter - Class action firm with offices in New York, New Jersey and Pennsylvania.
  • Lerach Coughlin Stoia Geller Rudman & Robbins LLP - Focusing on the representation of defrauded investors.
  • Lieff, Cabraser, Heimann & Bernstein, LLP - Law firm with offices in San Francisco, New York City, Washington, D.C. and Nashville representing consumers in class action cases filed nationwide.
  • Milberg Weiss Bershad Hynes & Lerach LLP - Law practice focused on class action litigation, primarily securities and investor fraud, with offices in New York, San Diego, San Francisco, Los Angeles, Boca Raton, Seattle, and Philadelphia.
  • Stull, Stull & Brody - Representing aggrieved shareholders in class action lawsuits. Offices in New York and California.
  • Zimmerman Reed, P.L.L.P. - Consumer protection firm with offices in Minnesota and Arizona.

Government Assistance By State

  • Alaska - State of Alaska Ombudsman, a legislative service agency.
  • Arizona - Office of the Arizona Attorney General. Page has links for consumer protection, consumer complaint form, and helpful hints for consumers.
  • Arkansas - Consumer Protection Division, Office of the Attorney General, State of Arkansas. Site has tip sheets on various consumer concerns, including how to file a complaint with the state Attorney General.
  • California - State of California Department of Consumer Affairs. Consumer information and links to state consumer sites, federal consumer sites, and consumer organizations.
  • California Housing Law Project - Lobbyists for low income and affordable housing.
  • Center for Consumer Information: State Utility Commissions - Listings provided by state.
  • Center for Consumer Information: State Vocational and Rehabilitation - Listing of State vocational and rehabilitation agencies.
  • Colorado - Colorado Department of regulatory Agencies (DORA), Office of Consumer Counsel.
  • Connecticut - Department of Consumer Protection, State of Connecticut. Consumer information, list of consumer statutes, consumer complaint contact information.
  • Delaware - Consumer tips page from the Consumer Protection Unit of the Attorney General's Office in Delaware. Phone numbers for contacting the Consumer Protection Unit at the county level are listed.
  • Florida - Division of Consumer Services, Florida Department of Agriculture and Consumer Services.
  • Hawaii - Office of Consumer Protection, Department of Commerce and Consumer Affairs. Office investigates consumer complaints alleging unfair or deceptive trade; site includes forms and brochures, information, news releases.
  • Idaho - Idaho Attorney General, Consumer Protection Unit. Includes news releases, protection manual, consumer alerts, selected Idaho statutes and rules, tip sheets.
  • Illinois - Illinois Attorney General. Site has an internet quiz on it and some consumer information. Related Links button takes users to the county attorney general's offices, including Cook County which has a consumer fraud and complaint page.
  • Iowa - Consumer Protection Division, Iowa Attorney General. Includes advisories, brochures, tips and information, consumer laws and regulations.
  • Kentucky - Consumer Protection, Attorney General (Kentucky). Includes tips, small business guide, consumer quiz, forms, consumer resources.
  • Maine - Maine Attorney General's Consumer Information and Mediation Service. Links to consumer mediation service, lemon law arbitration, Q&A, consumer scams in Maine, and other consumer pages.
  • Maryland - Consumer Protection Division, Office of the Attorney General, State of Maryland. Lists information on filing a complaint, mediation services, Q&A, and other publications and helpful links.
  • Michigan - Consumer and Business Information, from the Attorney General's Office (Michigan). Lists intended actions, how to file a consumer complaint, consumer rights, statutes, and a lot of consumer information on various topics.
  • Minnesota - Attorney General's Office information and links.
  • Montana - Developed by the Montana Department of Commerce, there is limited help on this site, but there is one link for the automobile lemon law that describes how to complain and receive protection.
  • Nebraska - Nebraska Consumer Bulletins, Nebraska Department of Justice, Office of the Attorney General. Also links to consumer complaint form.
  • New Hampshire - Consumer Protection and Antitrust Bureau, Department of Justice, New Hampshire. Lists a lot consumer information and FAQs, mediation services, how to file a complaint, consumer alerts.
  • New Jersey - Office of Consumer Protection, New Jersey Division of Consumer Affairs. Lists selected consumer laws and regulations in New Jersey, complaint forms, and some brochures.
  • New Mexico - Consumer Protection, State of New Mexico Office of the Attorney General. Includes Q&A, press releases, instructions on filing a consumer complaint, resource guide and legal directory.
  • New York - New York State Consumer Protection Board. Consumer tips, file a complaint, news releases.
  • North Carolina - Consumer Protection, Office of the Attorney General, State of North Carolina. Includes FAQs, consumer information, how to file a complaint, consumer alerts, and other consumer links.
  • North Dakota - Consumer Protection, North Dakota Office of the Attorney General. A comprehensive site with all kinds of policies, links, consumer information for the citizens of North Dakota.
  • Ohio - Consumer Protection, Ohio Attorney General. A brief page describing current litigation.
  • Oregon - Financial Fraud/Consumer Protection, Oregon Department of Justice. Includes consumer complaint form, consumer information, hotline, legal notices, news releases about scams and so forth.
  • Pennsylvania - Bureau of Consumer Protection, Attorney General. Information on filing a complaint, tips, fraud, and what this Bureau can do by law.
  • Rhode Island - Attorney General's Consumer Protection Unit, Rhode Island Department of Attorney General. Includes a description of what this Unit can do, how to file a complaint, FAQs, and consumer information.
  • South Carolina - South Carolina Attorney General. Consumer information about fraud and how to file a complaint, along with other links.
  • South Dakota - Division of Consumer Protection, South Dakota Office of the Attorney General. Links to their consumer newsletter, handbooks, and contact information.
  • State Agencies on Aging - Listing of offices that coordinate services for older Americans.
  • State Insurance Regulators - Contact information by state.
  • Texas - Consumer protection from the Attorney General's office in Texas.
  • Utah - Division of Consumer Protection, Department of Commerce. List of scams and frauds, online complaint form, some consumer laws, help pages, and links to other consumer protection information.
  • Vermont - Consumer Protection, Consumer Unit, Office of the Attorney General, State of Vermont. This site has a lot of information about laws and regulations, scam alerts, consumer handbooks, fraud, charity information, credit reporting, and other consumer links.
  • Virginia - Consumer Affairs, Virginia Department of Agriculture and Consumer Services. Includes statement of purpose, links to counseling sites, investigations, dispute resolutions, complaint forms, and consumer laws.
  • Washington - Consumer Protection Divisiion, Attorney General of Washington. Lots of information about consumer problem areas, information, and also how to file a complaint.
  • Washington, DC - Department of Consumer and Regulatory Affairs, Government of the District of Columbia.
  • West Virginia - Consumer Protection and Antiturust Divisions of the West Virginia Attorney General. Includes contact information as well as links to consumer alerts and other consumer links.
  • Wyoming - Consumer Protection Section, Wyoming Attorney General's Office.

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